1. Netflix App Not Working On Windows 10 Laptop
2. Netflix App Not Working On Windows 10 Pro
3. Netflix App Not Working On Windows 10 Pro
4. Netflix App Not Working On Windows 10
5. Sound Not Working On Netflix App Windows 10

How to fix the Netflix T1 error in Windows 10: Typically, this type of error can be resolved by retrieving the application. But that's not the real solution.

Enjoying watching movies, web series on Netflix, but suddenly it starts crashing and freezing your Windows 10 OS. Wondering what went wrong why my Netflix keeps freezing or crash randomly. Relax, as in this article I am I’ll help you to fix the Netflix keeps freezing issue.

• I predict it's probably BLU's fault Netflix App is not working. Not Netflix's fault. I'm on a Lumia 650 Dual SIM, OS Build: 10.0.14939.448 (latest OS on the release branch) and Netflix (App Ver: 4.12.0.54) WORKS fine.
• You can run app troubleshooter to get rid of any windows store related problems. If you haven’t tried it yet, just follow these steps. Open Settings by press Win + I on the keyboard.

Netflix is the ultimate source of entertainment for many of us and also the world’s biggest online streaming firm. And this web-based app always tries releasing more applications and add more compatibility.

And recently Netflix releases an app for iPhone, Android and Windows 10 to provide the same experience of web browsers. Also, provide various facilities and functionality like select the video quality, download the movies to watch later in good quality without a suitable network.

But in recent times many users are found reporting crashing and freezing of Netflix app in Windows 10. Well there are many problems associated like

• Netflix keeps freezing on the laptop,
• Netflix video freezes but audio plays
• Launching Netflix apps cause Windows 10 crash
• Netflix freezes in between and causes the computer to crash without any symptoms.

Well, this is really very frustrating especially when you are watching your favorite show or movie and Netflix freezes up the computer. So, check out the different possible solutions to fix Netflix app issues in Windows 10.

Why is Netflix not Working on Windows 10?

Well, there is no any particular reason responsible for the Netflix app not working or keeps crashing, freezing. So, here check out some of the possible ones:

• Server down issue
• Due to the wrong date and time
• Internet connection problem or proxy or VPN many causes the issue
• Due to outdated Silverlight plug-in.

Now try the given possible workaround to get rid of the Netflix keeps freezing on laptop issue.

How to Fix Netflix keeps Freezing/ Crashing on Windows 10

If you are encountering the Netflix app crashing or freezing issue just after sign-in then here first check your subscription & sign in again. And move forward with the given fixes to resolve the issue.

Fix 1: Check the Date and Time

Check the Windows 10 data and time, if it is incorrect then this why your Netflix is freezing. So follow the steps to check the system clock and set the date and time.

• In the search box > type control > click Control Panel

• And click the catalog linked to Clock > click Date and Time.

• Then set the date and time to correct
• If unable then click Change date and time… > to adjust.

If this won’t work for you then check the Netflix server as this might be causing the Netflix keep freezing issue.

Fix 2: Verify the Netflix Server

As said above if the Netflix server is down then this might cause the Netflix keeps freezing on Windows 10 problem. To check the status of the server visits the link.

And if the server is down then you have to wait till the server is corrected. But if the server is up, then visit the Netflix.com website and try streaming videos if the videos are not streaming on the Netflix website across the browsers, then it won’t work on the app either.

But if this works on the browser and not your app then follow the next solutions.

Fix 3: Verify the Internet Connection and Firewall

Netflix App Not Working On Windows 10 Laptop

It is necessary your internet connection is working perfectly because if the app crash then it fails to connect to the Netflix server. Also, check if you have installed Windows firewall or utilizing the Windows Security Center then verify whether the app is added into the block list.

Or else you can also disable the Windows Firewall or the Windows security firewall and network protection and check if the Netflix keeps freezing on a laptop is fixed. If not then enable the security again and follow the next solution.

Fix 4: Disable any VPN or proxy on the System

Many users fixed the Netflix crashing or freezing issue after disabling the VPN connection. It is also seen Netflix is misused more through the VPNs.

Disable the VPN software, and remove Proxy on your system, to fix the Netflix app not working on Windows 10 issue.

Follow the steps to do so:

• Click on Start button > go to Settings > Network & Internet > Proxy.

• And turn OFF the switch for Manual proxy setup

Hope this works for you to resolve the Netflix freezes on a computer issue.

Fix 5: Reinstall Silverlight Plugin

Silverlight Plugin is developed by Microsoft and is used for streaming videos on Netflix applications. So, if your Silverlight plugin is corrupted or outdated, you start facing Netflix crashing/freezing issue.

So, here you need to uninstall the existing Silverlight plugin and install the latest from the Microsoft official website.

• To uninstall it open settings > go-to apps > from the list search Silverlight, > click on Microsoft Silverlight > click uninstall button.

Well manually uninstalling any programs or apps won’t uninstall the apps completely, some of its traces and registry entries are left behind that may interrupt when you reinstall the app again. So, it is worth to uninstall the app by using the third-party uninstaller.

Get Revo Uninstaller to remove the programs completely

Now to download the latest version click here, and after finishing the downloading double click on the file to open and run it.

Fix 6: Update Display and Graphics Card Drivers

It is also found the outdated display & graphic card drivers cause the crashing and freezing issue in Windows 10, so here it is suggested to update the Graphic driver.

And to do so you can simply visit the manufacturer website or the Microsoft Official website, and search for the latest update. Or else follow the below-given steps to update the drivers.

• Hit Win+Rkey > in the run box > type devmgmt.msc command > hit Enter

• And a device manager Windows will open > here expand the list of Display adapters > then right-click on graphics card driver > choose Update driver.

Despite this, there is also an easy way to update the system drivers automatically by using the Driver Easy, this not only updates the drivers but also fix the drivers related issues and errors automatically.

Get Driver Easy to update the driver automatically

Fix 7: Troubleshoot Network Connection

If still encountering the Netflix keeps freezing issues, then here you need to troubleshoot network connection as this may do the magic in your case.

Try to restart your network

1. First shut down your Windows 10 PC/laptop
2. Then unplug your modem & Wi-Fi router if having
3. Next wait for 30 seconds > plug-in modem and router back.
4. And turn on your machine and try running Netflix

Hope this works for you to fix the Netflix keeps freezing issue on Windows 10.

Fix 8: Monitor CPU & GPU Temperature

The system freezing issue also happens due to high CPU or GPU temperature. And watching Netflix in Full HD or 4K resolution can cause extreme stress on the GPU and process as well.

So, it might happen the Netflix freezing and crashing issue, then monitor the CPU temperature in real-time.

If you notice the Netflix app is considerably high temp then this is main cause of the freezing or crashing of app. And to fix the problem check the CPU/GPU cooler, clean the system internally, remove the dust clog, so that the airflow properly.

Also, if overlocked the CPU or graphics card than revert back Windows 10 to factory settings and try running the Netflix app on Windows 10.

Fix 9: Re-install the Netflix app

It is estimated after following the given solution the Netflix keeps freezing on Windows 10 problem is resolved. But if still encountering the issue then the only option left is to reinstall the Netflix app.

First, uninstall the app as discussed in the (Fix 5) or run the third-party uninstaller to uninstall the app. And after uninstalling it completely, restart your system and download the Netflix app again from the Official website.

Netflix App Not Working On Windows 10 Pro

Check your Windows PC/Laptop Health

If after following the given solutions you are still unable to fix the Netflix freezing & crashing issue then this might be an issue related to Windows PC/laptop. So here it is suggested to scan your system with the Windows Repair Tool. This is a highly advanced repair tool that just by scanning once, detect and fix various PC related issues and errors.

Despite this, it is also capable to fix other computer-related errors like DLL error, application error, BSOD error, stubborn computer errors, protect you from file loss, malware and virus infection, etc. This not only fixes errors but also improve the Windows PC performance.

Get Windows Repair Tool, to fix various issues and errors

Conclusion:

It is estimated your issue “How do I get my Netflix to stop freezing?” is resolved after following the solutions given in the article.

The given solutions are easy to follow and also worked for many to fix the Netflix problems. But make sure to follow the solutions carefully.

Hope the article worked for you to resolve the Netflix keeps freezing and crashing issue.

Despite this, if you are having any query, comment or suggestion then feel-free to share with us in the comment section below.

Hardeep Kaur

Hardeep has always been a Windows lover ever since she got her hands on her first Windows XP PC. She has always been enthusiastic about technological stuff, especially Artificial Intelligence (AI) computing. Before joining PC Error Fix, she worked as a freelancer and worked on numerous technical projects.

“I wanted to watch Peaky Blinders, but the Netflix app not working on my Windows 10 laptop. No sound, no playback, only a black screen is appearing with an annoying Netflix system configuration error message. How should I fix this? Any leads will be highly appreciated. I am at my wit’s end. Please help!”

Are you feeling extremely disappointed because your Windows 10 Netflix app not working properly?

Or Netflix not loading correctly or Netflix showing black screen with a system configuration problem message?

Can you relate to these circumstances? Well, it’s quite an awful situation for all those avid Netflix users. The adamant black screen is enough to drive us crazy while watching our favorite series on Windows 10 PC. Though the latest OS has a handful of features to captivate you, a fair proportion of bugs lead you to face such issues.

In recent times, the Windows 10 Netflix app not working error has become a headache for many of us. So, what we should do if Windows 10 Netflix app crashes on startup or if it appears with Netflix system configuration error? How to continue with your streaming browser or app?

Well, don’t worry too much! We’ve got your back. No matter whether Netflix not loading properly, Netflix app crashes on startup, or Netflix app showing a black screen with an error message “Whoops, something went wrong…System Configuration Problem…with a specific Netflix error code: W8156-C0262500“, we will help you in getting rid of these Windows 10 Netflix app issues altogether.

But before going through all the solutions, let’s learn about the possible causes for the Netflix app not working on Windows 10 laptop or desktop computers.

Netflix App Not Working on Windows 10 [Causes]

Windows 10 Netflix app not working issue can gravitate to several reasons and some of the most understandable causes are:

• Wrong network configuration
• Compatibility issue with the device drivers
• The corrupted files of the Netflix app
• Windows media element is preventing playback
• Windows Store app cache
• Missing necessary system update

Since now you know the possible causes of why Windows 10 Netflix app not working properly, so let’s know the solutions now. Try out each method one by one until the Netflix app crashes on startup or Netflix showing black screen error doesn’t get resolved.

How to Fix Netflix App Not Working on Windows 10

Here we have presented six very basics but extremely effective troubleshooting steps which will help you in solving the Netflix app not working properly and Netflix not loading on laptop Windows 10 issue completely.

Go through the below-mentioned solutions to know it all. Here’s how to fix Netflix not working on Windows 10 laptop or desktop computers:

Method 1: Check for Windows 10 Updates

As we have mentioned above that Windows updates can be the cause behind the Windows 10 Netflix app crashes on startup or not loading properly. So before doing anything, you should install all the important updates.

Follow these steps and learn how to check for updates in Windows 10 in order to get rid of the Netflix app not working problem:

Step (1): First of all, click on the Start button and then select the Settings option.

Step (2): Now from the Windows Settings, select Update & security option.

Step (3): On Update & security window, select Windows Update from the left menu and then click on Check for updates button to check for the available updates.

Step (4): Just after the click, Windows will start checking for updates which are available for your Windows 10 computer.

Step (5): If any updates are found during the scan, they will get downloaded and installed automatically.

Once all the latest updates are downloaded and installed successfully, the Windows 10 Netflix app issue should be resolved. And if checking for updates in Windows 10 doesn’t help you in fixing the problem then move towards the next method.

Method 2: Allow Netflix App to Use the High-performance GPU

If you haven’t yet permitted the Netflix app to use the maximum GPU resources on Windows 10 for optimum performance, you are more likely to be hit by this annoying error. Follow the steps below to allow Netflix app to use the high-performance GPU or Graphics card:

Step (1): At first, click on the Start button and then select the Settings option.

Step (2): Now from the Windows Settings, click on the Systemand then Display.

Step (3): On the Display section, scroll down and click on the Graphics Settings link.

Step (4): Now on the Graphics settings window, select Universal App and Netflix app from the Choose an app to set preference drop-down menu and then click on the Add button.

Step (5): Here you can see the Netflix App’s GPU settings as System default, simply click on the Options button.

Step (6): Finally, Set graphics preference as “High performance” and then click on the Save button.

Now, the Netflix app will start using the high-performance GPU resources from your computer. Check and see if the problem gets fixed or not. Still the Netflix Windows 10 app not working? Not to worry! Try the other fixes we have for you.

Method 3: Delete the mspr.hds Files

Be it Netflix, Amazon Prime Video, or Hotstar all these video streaming platforms are protected through the digital rights management (DRM). The Netflix App uses Microsoft PlayReady utility to stream the DRM contents on your Windows 10 system. Therefore, an issue with these files can make you face the issues like Netflix app not opening or Netflix app crashes on startup, etc.

In this case, the easiest way to resolve the Windows 10 Netflix app not working accurately problem is to delete the mspr.hds files. When you delete this file, your system will recreate the same at the time of rebooting. So, it will have a fresh set of mspr.hds files and any malfunctioned file causing the error will not be there.

Follow these steps and learn how to delete mspr.hds files in Windows 10 operating system:

Step (1): First of all, open File Explorer on your Windows 10 computer.

Step (2): Now, go to the drive containing the system file. Usually, it is the C: Drive for most of the Windows users.

Step (3): In the File Explorer search box located on the top-right corner, type mspr.hds and then hit Enter key.

Step (4): Once the search is completed, select all the mspr.hds files and then right-click on them and then select the Delete option.

Step (5): Once all the mspr.hds files are deleted from your system, simply restart your computer.

After the system reboot, a new set of mspr.hds files will be automatically created on your PC. Now launch the Netflix app to check whether this has resolved your issue.

There is a high chance, the Netflix app not working on laptop Windows 10 issue will get resolved after deleting the mspr.hds files. And in case, if you are still facing the problem, try implementing other resolutions we have explained below.

Netflix App Not Working On Windows 10 Pro

Method 4: Update Graphics Drivers

The graphics card driver of your computer is also quite important for the proper functioning of your display. Sometimes, outdated graphics card, audio, and other display drivers create nuisance in streaming videos on your computer. So, you should regularly check and update drivers whenever needed. You can easily update graphics card driver using the Device Manager.

In order to overcome the Netflix app not working or Netflix showing black screen issue, follow these steps and update the graphics card driver in Windows 10 PC:

Step (1): At first, right-click on the Start button and then select Device Manager from the power user menu.

Step (2): On the Device Manager window, expand the Display adapters devices.

Step (3): Now, right-click on your Graphics Card driver and then select Update driver option.

Step (4): Next, select the Search automatically for updated driver software option.

Doing so will automatically download and install the latest graphics card driver on your Windows 10 computer. And if the Netflix app black screen with sound and Netflix app crashes on startup problem was happening due to the outdated or faulty Graphics Card driver then the issue will get solved.

Method 5: Change DNS Server and Flush DNS Cache

Undoubtedly, inaccurate Network configuration and DNS cache might be responsible for Your Windows 10 Netflix app not working properly and showing a black screen abruptly.

For many users, changing the DNS server address has successfully resolved the Netflix system configuration problem and then streaming process went smooth. If you also want a quick fix then you should consider changing your DNS server addresses and flushing your DNS cache.

Follow these steps and learn how to change DNS server and flush DNS cache in Windows 10:

Step (1): First of all, press Windows + R keys together and then type ncpa.cpl in the Run dialog box and then hit Enter key.

Step (2): Now right-click on your network connection and then select the Properties option.

Step (3): On the Properties dialog box, double-click on the Internet Protocol Version 4 (TCP/IPv4) option.

Step (4): Now on the Internet Protocol Version 4 (TCP/IPv4) Properties dialog box, select “Use the following DNS server addresses” option and then type the following:

• Preferred DNS server: 8.8.8.8

• Alternate DNS Server: 8.8.4.4

Step (5): Finally, check the “Validate settings upon exit” box and then click on the OK button to save the changes.

Thus, you can easily change DNS server in Windows 10 operating system. Once you have changed the DNS server on your PC, now follow these steps in order to flush your DNS cache:

Step (6): Right-click on the Start button and then select the Command Prompt (Admin) option from the power user menu.

Step (7): Once the command prompt with administrator privileges is opened, type the following command and then hit Enter key:

Step (8): After executing the command successfully, close the Command Prompt window and then restart your computer.

Now check if changing DNS server and flushing DNS cache has resolved the Netflix not working on laptop or Netflix app not opening correctly problem in Windows 10 system.

Netflix App Not Working On Windows 10

Method 6: Reset Windows 10 Netflix App

If the Netflix system configuration problem is bothering you too much and any of the above-explained solutions didn’t work for you then resetting the Netflix app to its default setup on your system can easily fix the issue. Follow these steps in order to reset the Netflix App on Windows 10 PC:

Step (1): At first, press Windows + I keys together to open Windows Settings.

Step (2): On the Windows Settings, click on the Apps > Apps & Features option.

Sound Not Working On Netflix App Windows 10

Step (3): Scroll down to Apps & features section and then search for the Netflix app.

Step (4): From the search result, select the Netflix app and then click on the Advanced options link.

Step (5): Now scroll down to the Reset section and then click on the Reset button.

After the reset, Windows 10 Netflix app not loading or Netflix not working properly issue should be resolved. And if resetting the Netflix app to its default setup didn’t fix the problem, uninstall the Netflix App and then restart your computer.

Conclusion

So there are some of the most effective solutions which you can follow in order to fix the Netflix app not working on Windows 10 laptop and desktop computers. In our case, deleting the mspr.hds files fixed the issue. Feel free to let us know which Netflix app not working Windows 10 fixes are most suitable for you.

If you got any queries while performing these troubleshooting steps then let us know via the comment section below. We will help you instantly. Till then, Happy Netflix Streaming!

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